Service Policies

Thank you for choosing Hensley Computer Repair. Our goal is to provide reliable, honest, and professional computer repair services while ensuring every customer receives personalized attention. Please review our policies below.

Appointment Policy

Hensley Computer Repair operates by appointment only.

Appointments allow us to dedicate the necessary time to accurately diagnose and repair your equipment. Walk-in service is not available.

To schedule an appointment, please contact us by phone, email, or through our website.

Drop-Off & Pick-Up

• Equipment may only be dropped off or picked up during your scheduled appointment.
• Customers are encouraged to arrive on time.
• If you are running late or need to reschedule, please notify us as soon as possible.

Diagnostic Fee

• A diagnostic evaluation may be required before repairs begin.
• Any applicable diagnostic fee will be discussed before work starts.
• Diagnostic fees may be credited toward the final repair, depending on the service performed.

Estimates

• Customers will receive an estimate before repairs are completed whenever possible.
• No additional repairs exceeding the approved estimate will be performed without the customer's authorization.
• Estimates are based on the information available at the time of diagnosis and may change if additional issues are discovered.

Payment Policy

Payment is due upon completion of service unless prior arrangements have been made.

We accept approved forms of payment as communicated at the time of service.

Data Responsibility

While every effort is made to protect customer data, Hensley Computer Repair cannot guarantee against data loss during repair.

Customers are strongly encouraged to back up all important files before service.

Hensley Computer Repair is not responsible for lost, damaged, or unrecoverable data.

Software Licensing

Customers are responsible for providing valid software licenses and passwords when required.

We do not install or activate unlicensed or pirated software.

Hardware Warranty

Replacement parts may carry the manufacturer's warranty.

Labor is warranted for workmanship for 30 days from the date of service unless otherwise stated.

Damage caused by misuse, accidents, viruses, liquid spills, power surges, or unauthorized repairs is not covered.

Abandoned Equipment

Equipment not picked up within 30 days after notification of completed repairs may be considered abandoned.

Storage fees may apply.

After reasonable attempts to contact the owner, abandoned equipment may be disposed of in accordance with applicable law.

Privacy & Confidentiality

Customer information and personal data are treated as confidential.

We will never intentionally access personal files unless necessary to complete requested repairs.

Customer information will never be sold or shared except when required by law.

Remote Support

Remote support services are available by appointment.

Customers are responsible for providing a stable internet connection and access to the device.

Cancellation Policy

Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment.

This allows us to accommodate other customers.

Limitation of Liability

Hensley Computer Repair's liability is limited to the amount paid for the repair service.

We are not responsible for indirect, incidental, or consequential damages resulting from hardware failure, software issues, viruses, or data loss.

Customer Satisfaction

We stand behind our work and strive to provide exceptional service.

If you are not satisfied with your repair, please contact us promptly so we can work toward a fair resolution.

Thank you for choosing Hensley Services Inc., DBA Hensley Computer Repair.

We appreciate your business and look forward to serving your technology needs.